---
# AI-Friendly Content Metadata
type: legal
slug: rueckerstattungsrichtlinie
englishSlug: refund-policy
language: de
lastModified: 2026-02-08T01:51:52.963Z
wordCount: 20
readTime: 1 min read
availableLanguages: [en]
legalNotice: This is legal documentation. Please consult with legal professionals for specific advice.
jurisdiction: European Union / Czech Republic

# Cross-Language Links
- [Rückerstattungsrichtlinie (EN)](/ai/legal/refund-policy)
- [Rückerstattungsrichtlinie (CS)](/cs/ai/legal/zasady-vraceni-penez)
- [Rückerstattungsrichtlinie (FR)](/fr/ai/legal/politique-remboursement)
- [Rückerstattungsrichtlinie (AR)](/ar/ai/legal/سياسة-استرداد-الأموال)

# Important Legal Information
This content is in DE language and is provided for informational purposes only.
This does not constitute legal advice. Always consult with qualified legal professionals.
Original English version available at: /ai/legal/refund-policy
---

# Refund Policy

**Last Updated: January 15, 2026**

## Introduction

This page outlines Statex's refund policy, including terms and conditions for service cancellations, refund eligibility, and the process for requesting refunds. We are committed to customer satisfaction and transparent dispute resolution.

### Scope

This Refund Policy applies to:

- Software development and consulting services provided by Statex
- Prepaid or milestone-based engagements
- Subscription or recurring service arrangements
- One-time project deliverables

## Eligibility for Refunds

### **Eligible Circumstances**

Refunds may be considered in the following situations:

- **Service not delivered**: Paid services were not provided as agreed
- **Material breach**: Statex materially failed to meet agreed deliverables or quality standards
- **Cancellation within cooling-off period**: Where applicable by law, cancellation within the statutory period
- **Duplicate or erroneous charge**: Payment was taken in error or twice for the same service

### **Non-Refundable Items**

The following are generally not eligible for refunds:

- **Completed deliverables**: Work that has been delivered and accepted by the client
- **Time and materials already incurred**: Hours or costs already spent on the project
- **Third-party costs**: Licenses, infrastructure, or third-party services already procured
- **Custom development**: Bespoke work that cannot be resold or reused

## Refund Process

### **How to Request a Refund**

1. **Contact us in writing** at <legal@statex.cz> or <contact@statex.cz> with:
   - Your name and company (if applicable)
   - Invoice or payment reference
   - Clear description of the reason for the refund request
   - Any supporting documentation

2. **We will acknowledge** your request within 5 business days and may ask for additional information.

3. **We will review** your request and respond with a decision and, if applicable, next steps within 15 business days.

### **Assessment**

We assess each refund request fairly, considering:

- The terms of the relevant agreement or quote
- What work has been completed and accepted
- Whether the issue is due to our failure to perform or other factors
- Applicable law (including consumer rights in your jurisdiction)

## Refund Methods and Timing

### **Method of Refund**

Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed (e.g. bank transfer to the same account).

### **Timing**

- **Approved refunds**: Processed within 14 business days of approval
- **Bank or card processing**: Additional time may be required by your bank or card issuer (typically 5–10 business days)

## Cancellation of Services

### **Cancellation by Client**

- Clients may cancel future work in accordance with the terms of their agreement (e.g. notice period, cancellation fees).
- Any prepaid amounts for work not yet performed may be refundable subject to the contract and this policy.

### **Cancellation by Statex**

- If Statex must cancel an engagement (e.g. force majeure, compliance reasons), we will refund any advance payment for undelivered services.

## Dispute Resolution

### **Informal Resolution**

We encourage resolving any dissatisfaction through direct discussion with your project contact or <legal@statex.cz> before pursuing a formal refund or legal action.

### **Formal Complaints**

If you are not satisfied with our response, you may refer to the dispute resolution or complaint process set out in your agreement, or contact the relevant consumer or trade authority in your jurisdiction.

## Contact Information

For refund requests or questions about this policy:

- **Email:** <legal@statex.cz> or <contact@statex.cz>
- **Postal address:** As stated in your contract or on our website (e.g. Cetechovice 70, 768 02 Czech Republic)

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**This Refund Policy is effective as of January 15, 2026. For questions, please contact us at <legal@statex.cz> or <contact@statex.cz>.**